Used Ellis to do a move of an upright piano from our basement to 2nd floor. They had an issue with their truck the day they were supposed to come which was unfortunate, however they got their truck to come first thing the next day so I didn't have to take additional time off work which I appreciated and their staff was professional and courteous and did an excellent job moving our piano. Would use again and recommend.
Ellis did a great job when they moved our family in a local West Vancouver move. They were efficient, timely, clean and did a great job of keeping our furniture safe and sound. Their estimate came very close to the actual final bill, and I would use them again.
Initially good service. Upon arrival of my shipment, a duffle bag of clothing was "lost" and never arrived to my destination. I have had numerous emails with Phil, from Ellis Moving. He has completely and ignorantly neglected to file a claim through his insurance company to compensate me for my lost belongings (obviously as that will just affect his premium).Additionally, a sculpture of mine that has sentimental value was damaged in the moving process. Phil completely disregarded any desire to care or even offer to fix. All of this unprofessionalism, through the inability to file a claim, missing luggage, damaged products and absolute infantile customer service, I would highly NOT recommend working with this corporation. I am filing with the BBB and taking action to ensure that I am compensated and that this never happens to anyone else again.Funnily after reading these reviews it appears that I am not the only individual who has had this occurs.Good luck.
Updated Review:I used this company a second time to move just recently and I was very happy with the service. This time they did call me to confirm before the move and went over all the things that would be necessary for the day.The movers were careful with our items and nothing was broken. In addition, they were pleasant to be around. I was happy with their service from end to end.**********The movers were good and I would use them again. They arrived on time and despite the fact they were being paid by the hour they worked very quickly and efficiently. They did not complain that our place was an old rental suite with very steep stairs and were clean, polite and friendly.The reason I deducted one star was that once I booked with the company they did not follow up to confirm with me the date and time of the move. I had to contact them the day before to find out the time of the arrival and the person on the phone seemed surprised that I was not contacted. Also, I found an off season promotion discount on their website that was to be applied and the driver informed of when the bill was done up. When the bill was being done up the driver told me he knew of no such discount promotion. To be fair, he called his supervisor and it was applied, but it was almost as if the onus was being placed on me to obtain the savings that I was offered through their advertisement. Good thing I'm on the ball!Overall a great experience except for those two issues on the customer service end of things.
Reliable, (highly) professional, on time and diligent. I can see why Ellis Moving and Storage are so highly rated. I give this company a perfect score.
Ellis Moving & Storage Ltd. is a Canadian Moving Company based in North Vancouver, British Columbia. Ellis Moving & Storage Ltd. is located at 1580 Columbia St, North Vancouver, BC V7J 1A3, Canada.
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