Capilano Glass would have got 10 stars from our family if that was possible. The customer service is very professional, extremely helpful and knowledgeable in the industry. The price of the tempered guardrail glass came out very reasonable, cheaper than all other competitors we received a quote from. We are very satisfied working with Capilano Glass and we recommend them to all individuals, friends and family and trade as a whole.
Great service an quality. Just had custom glass cut to order. Was ready on short notice, right as promised. Didn't want to leave broken window open too long, so was happy about that. Other shops quoted days or weeks at generally higher prices. One even refused help unless their "technician" came by. This place was informative and quick (i'm sure workload varies, so I wouldn't make promises for them). Cheerful, friendly, and have a sense of humour. Window worked out perfectly. They have a lot of fittings that are hard to find as well. Some older stuff too, if you are maintaining an older house.
I am a fussy person. When service is excellent, I acknowledge that and when service is lousy, I acknowledge that. Capilano Glass provided excellent service as follows: immediate greeting when I arrived; service person available almost right away; complete familiarity with my problem was evident; work suggested and the process required were clearly outlined; cost and time involved were reasonable to me. That level of service deserves full 5 star rating.Austin Raham
Wish I could give them 0 stars. Follow up is non existent as is customer service
I went in on a Saturday with a piece of MDF that I was planning on using as a backer board for a picture frame I'm making in school. As soon as I went in, the lady I spoke to gave me the "what are you doing here?" vibe. I told her I needed a sheet of glass cut to the exact dimension, and I let her know I'd be back Wednesday to pick it up. There was that. On Wednesday afternoon, I called and little did I know, somebody in the store placed my order form in the wrong folder. I kept my cool and asked if my order would be ready for pickup before the store closes. The gentleman put me on hold and he was super helpful so hats off to him. Later on in the day, I picked my order up. I went home just to find out the piece of glass is nowhere near flush with the piece of MDF I gave them as a template. The edges were smooth but weren't square, it didn't fit into the frame. I applied the slightest pressure in one of the corners and it resulted in the entire sheet cracking and there were shards of glass all over my room!
Capilano Glass & Screens Ltd is a Canadian Hardware Store based in North Vancouver, British Columbia. Capilano Glass & Screens Ltd is located at 1607 Marine Dr, North Vancouver, BC V7P 1V1, Canada.
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