I have been taking my puppy here for the past 5 months. The Vets at VCA are wonderful and caring. Carla at the Front Desk is amazing!
Took my daughter there for her pocket pet, which had to be put to sleep. Few vets are willing to treat small animals on the North Shore, and our experience in the past with other places had been mixed. From the initial intake to the expertise and patience of the vet, I was very impressed with how they handled a sensitive situation and the reasonable fees charged.
I have never actually seen a vet here but have tried to order dog kibble from them on a few occasions and have always had a terrible experience. On one occasion it took the staff 3 tries to order the right kibble. It didn't appear to be a problem with the supplier but rather the staff just weren't able to correctly note the required kibble. I found the front desk staff cold, rude and unaccommodating. My dog has severe food allergies and has to eat a special diet. I placed my order with the staff 2 weeks before I was due to run out of kibble but that apparently wasn't enough time. The receptionist did not apologize and did not seem concerned about my dog's wellbeing and his allergies. I'm not sure how they keep getting voted best on the north shore. I imagine it's due to a lack of options.
Do not take your pets here for surgery. Dont bring your guinea pigs here especially.Im confident my pet would still be alive had I gone somewhere else or if they had the professional decency to refer me to a vet that could help me. I used to recommend this place, Not anymore.I thought I was paying for quality care for my pets because of their pricing but it has become clear that is not the case.I had a surgery done here for one of my guinea pigs. She had an abscess removed from her face. Half of the abscess was left inside her cheek. I was told it could not be removed completely so the wound was left open for the second half of the abscess to drain. (Ridiculous..) I voiced my concerns over an infection forming in the massive unclosed wound but was brushed off. I had to rush her to an emergency clinic because of how fast the infection had spread. The emergency vet was able to get the entire abscess out and stitch her up without a problem. so why was it not done at Highlands?Her little body could not handle two surgeries a few days apart and she died. She died because of an infection due to the terrible first surgery. Horrible, horrible experience. Learn from my loss- avoid this clinic.
Our dog had surgery on her lip done by Dr. Lepitre. We have nothing but good things to say, she did a fantastic job and it healed without any noticeable scars or complications. Thank you Highlands Animal Hospital.
VCA Canada Highlands Animal Hospital is a Canadian Veterinary Care based in North Vancouver, British Columbia. VCA Canada Highlands Animal Hospital is located at 3044 Highland Blvd, North Vancouver, BC V7R 2X3, Canada.
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