DO NOT ORDER ONLINE FROM THIS COMPANYThe wait times are outrageous, they take your money immediately then make no effort to communicate to you where your product is. Literally the worst customer service I have ever experienced. I had this happen a year ago when ordering my freaking $1400 stroller, and I wanted to give a local buisness a second chance as they appolgized profusely and stated they were working on thier system last time. If possible, it was even worst this time.Still waiting! My money was taken two month ago. At the time I was told 2-3 weeks. At three weeks I initiated contact and was told my item would ship in 2-3 weeks again. Here I am six weeks later, no product, no email returned from the company in over three days.Filing a complaint with the better business bureau. I suggest many of you do the same.
The Worst experience ever!!!!Purchased a stroller from their website, shown in stock. After a week they informed me it will take 4 more weeks for my stroller to arrive. Right away, I asked to cancel my order. Response I got was all strollers are final sale. Tried many times to explain that I cannot wait, so I need to purchase from other retailer because it's urgent, and it's also $200 cheaper. Same response, final sale. After a month, my order arrived, and I brought straight to the store for my refund. Store manager was super nice, tried to understand my situation. However, the company insists it's a final sale for my never opened stroller that I waited over 4 weeks.Store manager offered me return onto gift card. Gift card cannot be used online. Therefore, I need to go North Van to make my purchase when I live in Langley.Bought a set of replacement wheels for my stroller, was been told that it's in stock and will take 3-4 weeks for item to arrive. Fine with that. 4th and 5th week after purchase, I called in to check my order status, was been told it's on the way. After another 3-4 weeks they email me the item was discontinued, so the amount was returned back to my original payment. The empty gift card the associate threw away after my purchase.Informed the customer service, after at least 5 email, and waited for at least another 3 weeks. I got a e-gift card my email.The customer service representative name was Brittney. Worst of the worst.Unless you are physically in store to purchase to purchase merchise you can take home with you, and you will never need to return or exchange, DON'T GO THERE.The worst retail experience I ever had 30 years of my life!Stuck with $1000+ of their gift card, but don't even want to deal with them anymore
This is the worst store ever. We tried calling over 6 times to see if they had something in stock as we were driving in from South Surrey, couldn't get a hold of anyone; decided to bite the bullet and went in there and while they did have the item we were looking for, the staff was so unfriendly. We also inquired about another item while in the store, and an employee first told us it was on sale, when we went to the till the other employee rang in the other item and stated it wasn't on sale, and was SO rude about it. We just said don't bother we can go to West Coast Kids and get it then. Will not be going back.
I went in to spend a gift card and felt very neglected as a customer. Of the 4 employees working (with only 2 other customers in the shop) none of them greeted me or offered to help. When I eventually had to ask for help finding baby monitors I was directed to the top shelves (about 10ft up with no access) with no further assistance. Employees saw us struggling to read box labels and using our phones to look up pricing on their website. No one offered to help and they certainly were not helping others. I'd rather spend my GC online because the website has better customer service, and I'll take the rest of my business elsewhere.
Pathetic customer service. I'm sorry for the choice of word but it is what it is!First of all, they told us people could put money towards expensive items on your list to contribute. We were told 2 days before the baby shower that this information wasn't true.Their web interface to edit and change your registry is by far the worse I have experienced. IMPOSSIBLE to remove items once you put them on, I tried to cancel an item and it ended adding 99 (I'm 29 years old and considered myself pretty tech savvy).Some items showed purchased but they were never actually bought!They will charge your credit card AND THEN tell you that it's back ordered 6 WEEKS!!!Furthermore, they will NOT ANSWER the phone and WILL NOT call back after you left voice mail.Been calling since Tuesday and left 2 voice mail.. we are Friday and still nothing!!I contacted regional manager about all these issues and basically were told 'Sorry, that's how it works'.I believe it's not necessary to be negative in life but I seriously had enough!!I would strongly suggest to go to Crocodile Baby, they are waaaaaaaay more efficient, they solve problem instantly and their price match!You lost a brand new customer and feel you'll lose more with time.
Lusso Baby is a Canadian Store based in North Vancouver, British Columbia. Lusso Baby is located at 1037 Marine Dr, North Vancouver, BC V7P 1S6, Canada.
Please contact with Lusso Baby using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Lusso Baby opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Store in North Vancouver
You Might Also Consider